Supporting a Family Member with Mental Illness in Massachusetts

When someone you love is living with a mental health condition, family members often need support, information, and reassurance too. In Massachusetts, families can connect with local behavioral health services, crisis resources, peer support, and community organizations that help make care more accessible.

Start with compassion and listening

Try to listen without judgment and ask what kind of support your family member wants. Avoid making assumptions or forcing a conversation during a crisis. Small, consistent acts—checking in, helping with transportation, preparing meals, or attending an appointment when invited—can make a meaningful difference.

Build a practical support plan

With your family member’s involvement, write down trusted contacts, medications or treatment preferences, warning signs, preferred providers, and steps to take if symptoms worsen. Respect privacy and autonomy while discussing what information they are comfortable sharing.

Massachusetts resources to explore

Massachusetts residents can call or text 988 for immediate emotional support and crisis counseling. The Massachusetts Behavioral Health Help Line can help people find mental health and substance-use services: call or text 833-773-2445. Families can also contact local Community Behavioral Health Centers, outpatient providers, or their health insurer for referrals and care coordination.

If there is an immediate safety concern

If someone is in immediate danger, has a serious medical emergency, or may hurt themselves or someone else, call 911 or go to the nearest emergency department. If possible, stay nearby, reduce access to immediate dangers, and use calm, clear language.

Remember to care for yourself

Supporting a loved one can be exhausting. Consider a family support group, peer support, counseling, respite, or help from trusted relatives and friends. You do not have to manage everything alone, and asking for help is part of building a safer, healthier support system.

This article is for general education and is not a substitute for professional medical advice. Services and phone numbers can change, so confirm current information with the provider or official Massachusetts resources.